Effective date: 09th September 2026
Mandarin Mahjong respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit mandarinmahjong.com, place an order, join our mailing list, contact us, or otherwise interact with Mandarin Mahjong.
Mandarin Mahjong is operated by MANDARIN MAHJONG PTY LTD, ABN 15701133333, trading as Mandarin Mahjong in New South Wales, Australia.
In this policy, “Mandarin Mahjong”, “we”, “us” and “our” refer to the business operating this website. “You” and “your” refer to our customers and website visitors.
1. Personal Information We Collect
Depending on how you interact with us, we may collect:
Payment information is processed by our payment providers. We generally do not receive or store complete payment-card details.
2. How We Collect Information
We may collect personal information:
You may choose not to provide certain information, but this may prevent us from completing an order, delivering a product or responding to your request.
3. How We Use Personal Information
We may use your personal information to:
We will not use personal information for an unrelated purpose unless we have a lawful basis or obtain any consent required.
4. Marketing Communications
You may receive promotional emails from us where you have subscribed, requested updates, or where marketing is otherwise permitted by law.
You may unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting us through our Contact Us page.
Unsubscribing from marketing will not prevent us from sending necessary communications about an order, payment, delivery, return, account or customer-service request.
5. Cookies and Similar Technologies
Our website uses cookies, pixels and similar technologies to operate the store, remember preferences, understand website activity and support advertising.
These technologies may include:
Depending on the services enabled on our website, these tools may be provided by Shopify, Google, Meta, TikTok, Klaviyo and other technology partners.
Where required, non-essential cookies and advertising technologies will only be activated after you provide consent. You may update your choices through our Cookie Preferences tool.
Blocking some cookies may affect how parts of the website operate.
6. How We Share Personal Information
We may provide personal information to trusted service providers where reasonably necessary to operate our business, including:
These providers may only receive the information reasonably necessary to perform their services.
We may also disclose information in connection with a business sale, merger, restructuring or transfer, subject to appropriate confidentiality and legal requirements.
7. Shopify
Our online store is hosted by Shopify. Shopify processes personal information about visitors and customers to provide website hosting, checkout, payment processing, security, fraud prevention, analytics and other store functionality.
Information submitted through our store may be transmitted to Shopify and its service providers in countries other than your own.
Where Shopify Network Intelligence or other enhanced Shopify services are enabled, Shopify may also process information collected from your interactions with our store to provide personalised services, advertising measurement and other features.
You can learn more about Shopify’s privacy practices through the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You can also manage information associated with Shopify services through the Shopify Privacy Portal:
8. Advertising and Data Sharing
Mandarin Mahjong does not sell personal information in exchange for money.
However, our use of advertising pixels, personalised advertising, analytics services and certain Shopify features may be considered a “sale”, “sharing” or use of personal information for targeted advertising under some privacy laws.
Depending on where you live, you may opt out of these activities through:
You can access Your Privacy Choices here:
https://mandarinmahjong.com/pages/data-sharing-opt-out
We may use services provided by Shopify, Google, Meta, TikTok, Klaviyo and other technology partners. The services used may change as our store and marketing activities develop.
Where required by law, non-essential analytics and advertising technologies will not be activated until you have provided the required consent.
9. International Processing and Transfers
Mandarin Mahjong is based in Australia and serves customers internationally.
Your personal information may be processed or stored outside your country, including in Australia, the United States, Canada, China and countries where our technology, fulfilment, payment and delivery providers operate.
Where required by law, we take reasonable steps to use service providers, contractual arrangements and other safeguards designed to protect personal information processed outside your country.
10. Retaining Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:
Retention periods depend on the type of information, why it was collected and any applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless continued retention is permitted or required by law.
11. Keeping Your Information Secure
We use reasonable administrative, organisational and technical measures to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.
These measures may include access controls, secure service providers, account protections and encrypted data transmission where appropriate.
No method of online transmission or storage is completely secure. You are responsible for keeping your account password and login information confidential.
12. Your Privacy Rights
Depending on where you live and the laws applying to your information, you may have the right to:
Some rights are subject to legal exceptions. For example, we may need to retain transaction records to meet tax, accounting, fraud-prevention or legal obligations.
The Australian Privacy Principles address access and correction rights. EEA and UK privacy laws provide additional rights relating to access, correction, deletion, restriction and objection. Applicable California law may provide rights to know, correct, delete and opt out of the sale or sharing of information.
To exercise a privacy right, please submit a request through our Contact Us page. We may need to verify your identity before completing the request.
13. EEA and United Kingdom Customers
Where the European Economic Area or United Kingdom data-protection laws apply, MANDARIN MAHJONG PTY LTD is the controller of your personal information.
We process personal information using one or more of the following lawful bases:
European data-protection rules recognise consent, contractual necessity, legal obligations and legitimate interests as possible lawful grounds for processing.
You may withdraw consent at any time, although this will not affect processing completed before consent was withdrawn.
You may also lodge a complaint with the data-protection authority in the country where you live. UK customers may complain to the UK Information Commissioner’s Office.
14. United States Privacy Rights
Residents of certain United States jurisdictions may have additional privacy rights where the relevant law applies to Mandarin Mahjong.
These may include rights to:
You may submit a request through our Contact Us page or use our Your Privacy Choices page where available.
15. Children’s Privacy
Our website and online store are not directed to children under 16, and we do not knowingly collect personal information directly from children under 16.
Contact us if you believe a child has provided personal information without appropriate permission.
16. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or services.
We do not control their privacy practices and are not responsible for how they collect or use information. We recommend reviewing the privacy policy of any third-party service you visit.
17. Privacy Enquiries and Complaints
For questions, privacy requests or complaints, please contact us through our Contact Us page.
Please include enough information for us to understand and respond to your request. We may ask you to verify your identity.
We will review privacy complaints fairly and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to contact:
18. Changes to This Policy
We may update this Privacy Policy to reflect changes to our business, services, technology or legal obligations.
The updated policy will be published on this page with a revised effective date. Where a change is significant, we may provide additional notice where appropriate or required.
19. Contact Us
For questions about this Privacy Policy, to exercise a privacy right or to make a privacy complaint, please contact:
Mandarin Mahjong Pty Ltd
ABN 15701133333
New South Wales, Australia
Contact: Contact Us page
We may need to verify your identity before processing a request involving your personal information.
