FAQ

Yes. Our sets are thoughtfully designed for both American Mahjong and Traditional Mahjong, bringing different styles of play together in one collection.

Our main sets include 160 tiles:

• 108 suited tiles
• 28 wind and dragon tiles
• 8 flower and season tiles
• 10 joker tiles
• 6 blank replacement tiles

Accessories include 2 dice and 4 wind indicators.

Please check the individual product page, as contents may vary between collections.

Racks are optional. Our tiles are thick and stable enough to stand independently, although racks may still be used depending on your preferred style of play.

Yes. The designs combine traditional Chinese-inspired artwork with clear letters and numbers where helpful, making the tiles easier to recognise for new and experienced players.

The expansion pack includes animal tiles and Red Five tiles designed to complement your Mandarin Mahjong set.

Please refer to the product page for the exact tile designs and quantities included.

Animal tiles are special bonus tiles used in some regional forms of Mahjong, particularly Singaporean and Malaysian Mahjong.

Their use and scoring vary between rule sets, so players should agree on the rules before beginning the game.

Red Fives are special bonus versions of the five tiles used in Japanese Riichi Mahjong.

They are commonly known as aka dora and add bonus value when included in a winning hand.

No. The expansion pack is optional.

The main Mandarin Mahjong set can be played without it. The expansion pack allows players to explore additional regional styles, including Singaporean, Malaysian and Japanese Riichi Mahjong.

They are intended for different Mahjong variations.

Animal tiles are generally used in certain Southeast Asian styles, while Red Fives are used in Japanese Riichi Mahjong. Players should use the tiles that match the rules they are playing.

The expansion pack is designed to complement Mandarin Mahjong sets. Please check the product page for collection, colour and tile-size compatibility.

For light cleaning, gently wipe the surface with a soft, damp cloth and allow it to air-dry completely before storing.

For spills, blot the area promptly with a clean cloth. Avoid rubbing, as this may spread the stain.

We recommend hand cleaning only. Do not machine wash, tumble dry, bleach, iron or dry clean the mat, as heat and harsh cleaning methods may damage the surface, printing, stitching or backing.

Make sure the mat is completely clean and dry before storing it.

Roll the mat loosely where possible and keep it in a cool, dry place away from direct sunlight, moisture and high heat. Avoid folding it tightly for long periods, as this may create permanent creases.

Minor creases may occur during shipping. Lay the mat flat or roll it gently in the opposite direction and allow it time to settle naturally.

Do not apply direct heat unless the product care instructions specifically allow it.

We recommend keeping food, oily products and strongly coloured drinks away from the playing surface. Clean any spill promptly to reduce the risk of staining.

Our racks are finished in vegan leather, offering a soft, refined appearance without the use of animal leather.

Please check the individual product page for full information about the rack's construction, dimensions and included pieces.

Gently wipe the surface with a soft, slightly damp cloth, then dry it immediately with a clean cloth.

For light marks, use a small amount of mild soap diluted in water. Apply it to the cloth rather than directly to the rack.

Do not soak or rinse rack directly under water.

Do not use:

• Alcohol or alcohol-based cleaners
• Bleach or harsh chemicals
• Solvents or household sprays
• Abrasive cloths or scrubbing pads
• Leather oils, waxes or conditioners intended for genuine leather
• Excess water

These products may damage the colour, surface coating or finish.

Vegan leather may develop light marks or creases through regular use. To help protect the finish, avoid sharp objects, rough surfaces and placing heavy items on top of the racks.

Store the racks in a cool, dry place away from direct sunlight, moisture and high heat.

Do not stack heavy objects on top of them, as prolonged pressure may affect their shape or leave impressions in the surface.

Blot away moisture promptly with a soft, dry cloth and allow the rack to air-dry naturally.

Do not use a hairdryer, heater or direct sunlight, as concentrated heat may warp or damage the vegan leather finish.

Yes, we ship to selected destinations worldwide. Available shipping options and costs will be shown at checkout.

Processing and delivery times depend on your location and the shipping service selected. Estimated delivery timeframes will be displayed at checkout or in your shipping confirmation.

Please see our Shipping and Refund Policy for full details.

Where tracking is available, you will receive a shipping confirmation email with your tracking details after your order has been dispatched.

International orders may be subject to customs duties, import taxes or local handling fees. Where these charges are not included at checkout, they are the purchaser's responsibility.

Pre-orders may be cancelled for a full refund within 14 calendar days after the date the order was placed, provided the order has not already been dispatched.

Eligible products may be returned in accordance with our Shipping and Refund Policy.

Please contact us before sending anything back so we can provide the correct return instructions.

Please contact us through our Contact Us page and include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label

Please keep the product and packaging until we have reviewed your enquiry.

Gently wipe the tiles with a soft, slightly damp cloth, then dry them immediately with a clean cloth.

For more thorough cleaning, use a small amount of mild soap diluted in water. Apply it to the cloth rather than directly to the tiles.

Do not use:

• Alcohol or alcohol-based cleaners
• Bleach or harsh chemicals
• Abrasive cloths or scrubbing pads
• Household sprays or solvents
• Very hot water
• Dishwashers or washing machines

These may damage the surface, printing, engraving or finish.

No. Do not soak or submerge the tiles. Moisture may affect the printed or engraved areas and could become trapped between layers.

Store the tiles in their original box or a protective storage bag in a cool, dry place.

Avoid prolonged exposure to:

• Direct sunlight
• High heat
• Humidity
• Moisture
• Sharp or abrasive objects

Like other premium game pieces, the tiles may develop light marks through regular use. To help protect them, play on a clean mahjong mat or soft surface and avoid sliding them across rough tables.